TW Wholesale’s (TW) delivery policy is designed to provide you with all the necessary information to help you receive your order swiftly and as promised.
1 Hour Time Slot
When you use TW’s Next Day & 2-3 Working Days signed for delivery services there’s no need for you to hang around all day. Just provide your mobile number when checking out and you’ll receive a text message from our courier with an estimated 1 hour delivery time slot.
The courier will then contact you with your estimated time - but if that time is not suitable you can simply reply to the message and select:
- Delivery on a different day or
- Delivery to a neighbour
Your order must be placed and your payment cleared by 3pm in order to qualify for next working day delivery. This service is only guaranteed on stocked products and excludes certain lines.
How much will my delivery cost?
Depending on where you are located, your order could cost you as little as £6.99 when you use TW’s Next Day Delivery Service (all prices stated include VAT at 20%). For more information please refer to the postal zone map below.
Economy Delivery Service - 2-3 Working Days
If you’re looking to purchase a small & lightweight item and are happy to wait a few days to receive your order - then TW’s Economy Delivery Service might be right for you.
If you’re located in Zones A and B and are wanting to buy items weighing up to 2Kg that don’t exceed the packaged dimensions 45 x 35 x 16cm (LxWxD) - this low cost service may be of interest to you.
For orders outside of these areas and for heavier/bulky/long items please select the Express Delivery Service option. Please note that during busy seasonal periods this 2-3 service lead time, which is operated by Royal Mail, may increase.
Big & Bulky
Orders that exceed 30Kg or are oversized (over 100 x 70 x 60cm) may be subject to extra delivery charges. TW will contact you should your order fall within these parameters.
Click & Collect
Please feel free to collect your order in person from TW's Swadlincote superstore in Derbyshire.
Re-delivery | Non-delivery
If no one is available to receive the delivery of your goods at the address you have provided then a re-delivery fee may be applied to your order. Orders that are returned back to us undelivered due to customer circumstances and not the fault of TW or the courier will be charged £20.00 (all prices stated include VAT at 20%).
If your order is not delivered to you within 5 working days of you receiving your dispatch confirmation email, then it is your responsibility to inform TW immediately - if you delay or fail to inform TW then this could result in you not being able to receive a refund or replacement goods.
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